Begin typing your search above and press return to search.

Privacy Policy

Privacy Policy

Last updated: July 2, 2026

3B Auto Sales ("3B Auto Sales," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and mobile app, why we collect it, how we use and share it, and the choices and rights you have. By using our website, mobile app, or services, you agree to the practices described below.

Contents

Information We Collect

We collect information directly from you, automatically as you use our site and app, and from third parties who help us operate our business.

Information you provide to us

  • Contact and inquiry forms: name, email address, phone number, and the message or question you submit (for example, through our Contact Us or vehicle inquiry forms).
  • Financing applications: the detailed identity, residence, employment, and financial information described in Financing and Credit Applications below.
  • Chatbot conversations: messages you send to the AI chatbot on our site, described in AI Chatbot Conversations below.

Information collected automatically

  • Usage data: IP address, browser type and version, device type, pages viewed, referring pages, and the date, time, and duration of your visit.
  • Cookies and similar technologies: as described in Cookies and Tracking Technologies below.

Information from our mobile app

Our iOS and Android apps let you browse inventory and contact us. If you create an account in the app, we collect your name, email, phone number, password, and optional profile photo. Your account lets you save favorite vehicles and manage your profile, and you can delete your account and its data at any time from within the app. If you enable push notifications, we store a device push token and your notification preferences so we can send you updates; disabling notifications stops future messages.

Financing and Credit Applications

If you submit a financing or credit application through our website, we collect the information necessary to evaluate your application and submit it to lenders on your behalf, including:

  • Full name, date of birth, phone and cell numbers, and email address
  • Social Security number and driver's license number (used to verify identity and process a credit application)
  • Current and previous home address, and length/type of residence
  • Current and previous employer, occupation, work phone, time on the job, and income
  • Details about the vehicle you're interested in, any trade-in, and desired loan terms, amount, and down payment
  • Co-applicant name, if you are applying jointly

This is sensitive personal and financial information. We collect it only to process your credit application. We generate a PDF copy of your application and email it to the address you provide, and we submit your information to our dealer CRM and finance platform (currently Selly) and to lending partners for underwriting. We use reCAPTCHA to help protect this form from automated abuse. Do not submit a financing application on behalf of someone else without their permission.

AI Chatbot Conversations

Our website offers an AI chatbot to answer questions and help you find vehicles or financing information. If you use the chatbot, your messages and the chatbot's responses are logged so we can review conversation quality and follow up on leads. If you share contact details (such as your name, email, or phone number) with the chatbot, that information may be forwarded to our dealer CRM (currently Selly) so our sales team can follow up. Chatbot conversation transcripts are automatically deleted after 90 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our site and to understand how it's used:

  • Google Tag Manager / Google Analytics: helps us understand site traffic and how visitors use our pages.
  • Meta (Facebook) Pixel: helps us measure and improve our Facebook and Instagram advertising.
  • Google reCAPTCHA: helps protect our forms from spam and abuse.

You can control or disable cookies through your browser settings. Blocking cookies may affect some site functionality. You can also opt out of interest-based Google and Meta advertising through Google Ads Settings and Meta's ad preferences.

How We Use Your Information

  • To respond to your questions and inquiries
  • To process and submit financing/credit applications to lenders
  • To operate and improve our website, mobile app, and chatbot
  • To contact you about your inquiry, application, or vehicle purchase by phone, text, or email
  • To send you information about vehicles, offers, or promotions, unless you opt out
  • To detect, prevent, and address fraud, abuse, or security issues
  • To comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share it with:

  • Lenders and finance platforms: to process financing applications you submit.
  • Our dealer CRM (currently Selly): leads and inquiries from our contact forms, financing applications, and chatbot are recorded here so our sales team can follow up with you.
  • Service providers: vendors who help us operate our website, app, chatbot, hosting, and analytics, under obligations to protect your information.
  • Legal and safety purposes: when required by law, or to protect the rights, property, or safety of 3B Auto Sales, our customers, or others.
  • Business transfers: if we're involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With your consent: for any other purpose you agree to.

Data Retention

We keep your information only as long as necessary for the purposes described in this policy. Chatbot conversation transcripts are retained for 90 days and then automatically deleted. Financing applications, contact inquiries, and related records are retained as needed to service your request, meet our legal and regulatory obligations (including recordkeeping requirements applicable to vehicle financing), resolve disputes, and enforce our agreements.

Your Rights and Choices

You can:

  • Ask us what personal information we have about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information, subject to legal or contractual retention requirements (for example, we may need to keep financing records for a period required by law)
  • Opt out of marketing communications by contacting us or using the unsubscribe option in our emails

If you created an account in our mobile app, you can delete your account and its associated data at any time directly from the app's account settings. For all other requests, contact us using the details in Contact Us below.

Security

We use reasonable administrative and technical safeguards to protect your information, including secure transmission for sensitive forms such as financing applications. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website, app, and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Our website and app may contain links to third-party sites (for example, lenders or social media). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we'll update the "Last updated" date above. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us: